Refund policy
Return & Refund Policy
Last Updated: July 2026
At Ovenlia, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer free returns and refunds within 30 days of delivery.
Eligibility for Returns
To qualify for a return:
- Your request must be submitted within 30 days after delivery.
- Items must be unused and in their original condition.
- Original packaging should be included whenever possible.
- Proof of purchase is required.
Free Returns
Ovenlia provides free return shipping for eligible returns worldwide.
Once your return request is approved, our customer support team will provide detailed return instructions.
Non-Returnable Items
The following items may not be eligible for return:
- Gift cards
- Customized or personalized products
- Clearance or final sale products
- Products damaged due to misuse or improper handling
Refund Process
After your return is received and inspected:
- Approved refunds will be issued to the original payment method.
- Refund processing typically takes 3–7 business days.
- Financial institutions may require additional processing time.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
Contact Information
Email: support@ovenlia.shop
Phone: (780) 799-0084